Stay Safe

Dispute Resolution

Protection and peace of mind for hosts and guests. We've built safeguards into the platform so you can host with confidence.

Dispute Resolution

1
Funds Held in Trust Account
Guest fees are securely held in our trust account
2
Released After 24 Hours
Guests have 24 hours to lodge a complaint. If no serious complaint is received the full amount is released to the host.
3
Complaint? Direct Resolution First
Complaints are referred to the host for direct resolution with the guest
4
Independent Mediation if Needed
Cost deducted from customer payment and balance released as directed or agreed

Both Host and Guest agree to the Secure Booking Protection and Dispute Resolution process under our site rules. This process is fundamental to the integrity of our platform.

Ready?

Host With Confidence.

Real insurance, real dispute resolution, real protection — built into the platform from day one.

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