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Support

Need help? We're here for you. Whether you're a Host setting up your first listing or a Guest with a booking question, we'll do our best to get back to you within 24 hours.

Email us directly
support@hostu.co.nz

We typically respond within one business day.

FAQs
Common questions about hosting, bookings, fees, and how Hostu's fairer alternative to 15.5% platform commissions actually works.
How we Work
Step-by-step guide for Hosts getting started on the platform.

Send us a message

Fill out the form below and we'll be in touch.

Serious Complaint Process: Guests have a 24-hour window from arrival to lodge a Serious Complaint. If your complaint meets the threshold, funds will be held in the Secure Trust Account while a Hostu team member reviews the case. Please include your booking reference and a clear description of the issue.

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